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Table Management System - Managing Time Values for Groups

Added by Kevin B on Fri, Oct 30, 2009, 10:09 AM

Setting time values of a group

The system can listen to predicted or expected events, such as a group arrives or finishes dining – but it cannot tell whether an event has really occurred. It is strictly a human task to tell the system if a group has arrived and finished or a group is late or needs more time to finish dining.

To make changes to a group's dining time values, you should select the corresponding item from Reservation list. Assigned tables turn to dark blue, other reserved or currently occupied table turn to green or red, Time bar is set to selected reservation time and system is set to Layout edit mode.

Group arrived: if the group has arrived, press “Arrived” button. Current time is set as time of arrival, and planned finish time value is displayed, as well as a “Finish” button.

Press the "Arrived" button when a group arrives

Guest not arrived but calls and tells that they are going to be late: press “+15” button next to “Arrived” button. This shifts reservation by 15 minutes. If guests need more than 15 minutes, press “+15” again. Press “-15” to subtract 15 minutes from shifted reservation time. Reserved tables can be held however only for 15 minutes, and you can add at most 30 minutes time shift. If guests are late more than 15 minutes plus time shift, they are treated as walk-in guests and seated to an unreserved table.

Press the "+15" button if the guest calls and tells they are going to be late.The amount of late is shown next to the reservation time

The amount of late is shown next to the reservation time

Group finished dining: press “Finish” button. This will set time of finish to current time, group is marked as ready with a green check mark and their table is set to unreserved. As groups can finish dining at any time, you can also press “Finish” at any time. You should take special care to press “Finish” button when a group finishes dining because unfinished table remains reserved for this group thus cannot be reserved for other groups!

Remember to press the "Finish" button when the group finishes dining.

A green check mark indicates the group has finished.

Group is likely to need more time: if you see that the time of a group is to expire soon (their tables turned to red), you can decide to add them extra time by pressing “+15” next to “Finish” button. This will expand planned dining duration with 15 minutes. If they need more time than this, you can press “+15” again. Press “-15” to subtract 15 minutes from their expanded planned dining duration. There is no limit on how much you can expand dining.

You can decide to add extra time to a group if they haven't yet finished dining: press the "+15" button

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